Web Hosting FAQs
Are you already a member? Then you will find a full support system in your Account Manager and a Support Database in your via your Control Panel. Click here to Log in.
If you are not yet a member please read on for some our most frequently asked questions...
So how does it work?
Bonafide Hosting has a fully integrated web hosting and domain name platform, so wherever we can, we have handed control of all the services we offer over to you. This means that you can make most of the changes you need or add new services in real time in your simple to use eXtend Control Panel. That's not to say that you have to maintain your own website. All are accounts are as feature-packed and as powerful - if not more - than any one of our peer-sites, so should you choose to hand over your design or maintenance to a Web Designer or Webmaster, they can take your site to as advanced a level as you desire.
There are 3 easy steps to registering for your Bonafide Hosting account. Firstly you choose your domain name, whether it be brand new or transferring it in. Secondly, you choose one of our 4 simple website packages, choosing to pay either monthly or yearly. Lastly, you make payment, either by Paypal - the internet's most acclaimed secure payment system - or by invoice to our secure postal address.
On registering you will receive details via email includes details of your account facilities, domain details and the temporary URL we supply you with until your domain name becomes 'live', which is within 72 hours.... and away you go! Your Website eXtend Control Panel features all the resources and software you need, alongside your Web Builder, to begin creation of your website. Your Account Manager gives full details of products bought and your personal account details (we do not store sensitive information anywhere on our system), and your final bit of kit, the Domain Manager, is for the rare occasion on which you may need to change the details of your domain name.
How long will it take for my web hosting account to be setup?
All accounts are activated in real time, 24 hours a day, 7 days a week. We send your welcome email within moments of your account being registered, which includes all the details you require to login to your eXtend Control Panel. This email will also include details for setting up your email, accessing webmail online, Frontpage, and FTP access to your webspace.
How long will it take for my new domain name to become active?
Domains are registered as soon as you order them. However, it can take between 24 and 72 hours for them to become visible on the Internet. We supply you with a temporary URL (web address) to use until your domain name becomes active, and as soon as your register a 'holding page' will appear at this address, and until you create or upload your website. If you are transferring a domain name, you may need to contact your previous host/domain company to 'release' the domain to us.
How can I pay for my web hosting account or domain name?
For web hosting accounts our preferred payment method is by PayPal, the internet's most powerful online payment service. This is a secure method of payment, and it is free and easy to use. You don't need to be a Paypal member to pay with this method. For more details go here. We also accept cheques and postal/money orders paid by invoice. In these circumstances, once you complete our checkout procedure you will receive an online invoice for you to print out. We require a copy of this and your payment, sent to the address given on the invoice, within 7 working days. If you are registering a new domain name, this will not be registered until your payment has cleared.
Can I have a free trial of a web hosting account?
We don't allow 'free trials' as such, as we consider our prices to be low and flexible enough to make registering for any account worthwhile. If you are not happy with your account, however, we will happily give you a refund within the first 30 days. We regret that we cannot refund charges relating to domain name registration or transfer. You can also cancel an account at anytime, although we cannot refund accounts pro-rata.
Do I get an invoice?
Yes, every time you buy a product from us we will email you an invoice. Details of each account and item is also listed in your Account Manager.
Are there any restriction on the types of website you allow?
Yes, we do not host any adult or warez websites, websites manufacturing internet 'spam' or unsolicited junk mail, or websites distributing copyrighted material such as music and videos, unless you have been licensed by the relevant party to do so.
I'm having trouble with some technical terms. What do things like 'bandwidth' and 'FTP' mean?
There are lots of terms you may not have come across before. You can view our Glossary of Useful Terms here.
I'm a novice at all this! What type of support do you offer?
We have tried to supply you with every kind of support that we think will be of benefit to you. Our detailed online Knowledge Base contains answers to the most frequently asked questions. We update the database on a regular basis to ensure you get the most up to date information, and all clients are welcome to submit their own questions, which we will be happy to answer, and we are always just a click away via our support contact form in your Account Manager.
If you haven't found the answer you were looking for here please don't hesitate to contact us, and we will answer any questions you have
You could have:
- 1000 MB Web Space
- 5000 MB Data Transfer
- 10,000 Mail Boxes
- 10,000 Autoresponders
- Plus Much More
Just let us know what you need
Typical Hosting Features:
- Virus Scanning
- Password Protection
- CGI/PHP Scripts
- Webalizer/AW Stats
- Support Database
- Free Webtools
- Free Software
- Site Management
- Ecommerce Carts
- Web Templates
- Javascript Generator
- Webmail
With the industry's most-advanced encryption, fraud prevention, and Buyer and Seller Protection Policies, PayPal is dedicated to keeping your account safe and secure.
